Sorry for the issues over the last month.
We have come up with the best options and have decided to go this route to get the best and fastest fix and resolves on the issue we faced
And we really do know this has been a headache for everyone and we are really deeply sorry for the delays and late delays getting issues fixed ASAP with all the COVID-19 has really put a big holt on our support and fast response times and the slow and long delays from our datacenter we really feel this is the best options to get all fixed at once and minimize downtime
so an update on our end for the server01 issue today at 11:30 AM so in 1 hour we will be shutting that server down for critical maintenance and will be replacing hardware and getting everything reinstalled on it that.
this will fix the issues over the last month that's been going and we will have to restore accounts but if you got any high priority accounts we can have those restored faster we will just need the cPanel usernames and we can have those restored faster if needed. just open a support ticket or email our main datacenter team @ [email protected]
shutting the server down fully pulling out the HDD and the network card as along with the raid card replacing those and get everything reinstalled and that should not take more than an hour or two then restore all accounts to the same server so no DNS needs to be changed since its the same server and same ips. but we do ask for up to 24 hours for all accounts to get fully restored accounts with less then 10GB in size will restore faster then the bigger accounts so if you know your account is really large then you might have to wait longer times
so we will still have the HDD we are pulling out with backups on it and along with the ones we made and downloaded to our Windows RDP Servers as well
Thursday, April 30, 2020
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